Support

Write to support@followmoves.com. Describe what happened and, if it’s about a specific account, include its Instagram username. We usually reply within two business days.

Cancel the subscription

On your iPhone, open Settings, tap your name, then Subscriptions, and choose FollowMoves. The subscription stays active until the end of the paid week.

Restore a purchase

If you subscribed on another device or reinstalled the app, open Profile and tap Restore purchases. Use the same Apple ID you paid with.

Request a refund

Payments go through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

Notifications don’t arrive

• Check that notifications for FollowMoves are allowed in iPhone Settings, Notifications.
• Open the account in the app and check that notifications are turned on for it.
• Accounts are checked every hour, so a change can take up to an hour to reach you.

Tracking is paused

FollowMoves pauses tracking an account when:

• the account became private;
• it follows more than 5,000 accounts;
• it was deleted and can’t be found;
• your subscription has ended.

In the first three cases we keep checking the profile once a day and resume when the account is available again.

Delete your account

In the app, open Profile and tap Delete account. Your account, tracked accounts and history are deleted permanently. An App Store subscription isn’t canceled automatically: cancel it in Settings.